If you can't sign in to your iMessage account or FaceTime on your Mac

If you can't sign in to your iMessage account or FaceTime, i of these solutions might aid.

When you first set Messages on your Mac, you're asked to sign in to your iMessage business relationship with your Apple tree ID. Messages and so automatically attempts to sign in every time you open it. Signing in to FaceTime is like. If either app doesn't sign in successfully, attempt these solutions.

Check your Internet connection

Brand certain that your Mac is connected to the Net. You should exist able to load web pages or receive email, for example.

Check for a service outage

Check the Apple System Status page for a temporary outage affecting iMessage or FaceTime.

Check your Date & Time settings

  • Choose Apple tree menu () > System Preferences, then click Appointment & Fourth dimension. Make sure that the engagement, time, and time zone are correct.
  • If the "Set date and fourth dimension automatically" checkbox is selected, deselect it and select it again. (If the checkbox is dimmed, clickthe lock  and enter your ambassador countersign.)

Brand sure that your software is up to date

Learn how to update your Mac software. Software updates tin can improve the stability, compatibility, and security of your Mac, and might too resolve the issue.

Check your Apple ID

To make sure that your Apple ID and countersign are correct, go to the Apple ID account page and sign in with the same Apple ID that you're using with Messages and FaceTime. If that works, open the app and take these steps:

  • Messages: Choose Messages > Preferences, then click Accounts. Select your iMessage account, then click Sign Out. Now sign in again with the same Apple ID you used on the Apple ID account page.
  • FaceTime: Choose FaceTime > Preferences. In the Settings tab, click Sign Out. Then sign in once more with the same Apple tree ID you used on the Apple ID account page.

Cheque for third-party software

If you installed firewall, security, VPN, or other third-party networking software, brand sure that the software isn't blocking any of the network ports used by iMessage and FaceTime. If necessary, disable the software and and then try using your iMessage business relationship or FaceTime again.

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